Social media feeds yield a trove of sentiment that gives location specific clusters of reactions about your brand. The right framework plus AI can in real-time reflect current sentiment and predict trends.
Combining natural language processing and graph learning a near real-time picture of brand sentiment is accessible. Combined with weather and other external factors software can suggest specific pre and post incident geo-targeted steps that can mitigate customer relationship challenges.
Zero2AI has deep expertise in harvesting, analyzing and learning from past incidents and propagating targeted directives via social media.
Reduced customer calls by
50%
Increased customer satisfaction
>150%